01989 720 503
info@mypavingshop.co.uk

Terms & Conditions

Our terms and conditions apply to the use of this website and by accessing this website and/ or placing an order you agree to be bound by these conditions that are set out below. If you do not agree to be bound by these conditions then you may not use or access this website.

Before you place an order, if you have any questions relating to these conditions please contact us by email.

You are provided with free access to this website in accordance with these conditions and any orders that are placed by you must be placed strictly in accordance with these conditions.

Using My Paving Shop

Customers who purchase from My Paving Shop agree to abide by our Terms and Conditions. These terms and conditions do not affect your statuary rights.

Terms and Conditions Amendments

We reserve the right to amend our terms and conditions. We will notify our customers by email when we make amendments to our terms and conditions. We would like all of our customers to read the latest version of the terms and conditions so that there is no confusion when ordering from our website. If you do not agree with any of the amendments to our terms and conditions then we ask you not to purchase any items from our website. If you continue to use our website then this indicates that you agree to the amendments of the terms and conditions and therefore you are legally bound to them.

Account Registration

Any customer that wishes to register with My Paving Shop must be over 18 years of age. By completing registration, you warrant that the personal information which you are required to provide when you register as a customer is accurate and complete in all respects. You must notify us immediately if there are any changes to the personal information and you can contact us by e-mail or telephone. A delay in updating your personal information could result in a delay of your delivery.

You must agree not to impersonate any other person, whether they are living or deceased.

Account Passwords and Security

When you create an account with My Paving Shop you will be asked to create a password. It is vital that you keep this password safe in order to prevent fraud. You will be responsible for any orders or transactions that are performed using your account. If you suspect that someone is using your account then you must notify us immediately.

Suspension or cancellation of Account

My Paving Shop reserve the right to cancel or suspend any customers account if they breach any of the terms and conditions. Also, if customers wish to cancel their account then they must contact My Paving Shop via email and we will remove their details from the website. Once your account has been cancelled you must stop using the My Paving Shop website.

Privacy Policy

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who havent completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someones past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Googles privacy policy.

You can set preferences for how Google advertises to you using the <a href="http://www.google.com/settings/ads/onweb/">Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings</a>or <a href="http://www.google.com/ads/preferences/html/intl/en/plugin/">permanently using a browser plugin</a>

The types of personal information we will ask you for when registering with our website is as follows: Name, billing address, delivery address, email address, telephone number and password. We use this information solely to process your order.

My Paving Shop will treat all of your personal information in accordance with the Data Protection Act 1998. All of the information which you provide is kept confidential, although we reserve the right to disclose this information in the following circumstances:

Your personal information may be disclosed to other reputable third parties who will be delivering your order. They will also treat your information with full confidentiality and comply with the Data Protection Act 1998. We are entitled to provide your personal information to the Police or any other Government authority investigating illegal activity if we are asked to do so by them.

My Paving Shop take reasonable care to keep the details of your order and payment secure and therefore we cannot be held liable for any loss that you may suffer if a third party has unauthorized access to any data that you provide when you are accessing or ordering from our website.

Customers can contact the My Paving Shop Administration team if they wish to see a copy of the details that we hold about you.

Our Contract

Once you have placed an order and we have received your payment we will send a confirmation email. Goods are dispatched to the address that was inputted during registration. My Paving Shop rarely change product prices, however on the occasion that we do, you will pay the price that the item was on the day that you placed your order. Once your order has been placed we will confirm it via email. In the unlikely event of goods becoming unavailable or if there is a pricing mistake we will notify all of our customers about this via email. Please make sure you read all of the Terms and Conditions as they must be accepted before we process your order. Completing an order with My Paving Shop means that you are entering into a legally binding contract with us.

Description of products

We take reasonable care to ensure that all of the details, descriptions and prices that appear on the website are correct at the time when the information is entered onto the system. We aim to keep the website as up to date as possible, however the information, such as product information; may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order has been completed and accepted.

All measurements are given in square metre or by the pack unless stated otherwise.

Orders

There are numerous steps which are required in order to create a contract between the customer and My Paving Shop. Those steps are as follows:

You place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will then be guided through the process of placing an order by a series of simple instructions on the website. We will send you an order acknowledgement email detailing the products that you have ordered and whether they are held in stock or if they are required to be manufactured. We will also give you an estimated dispatch date. When your item is dispatched we will send you a confirmation email. Order acceptance and the completion of the contract between you and us will take place on the date of dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled in accordance with our conditions set out below.

Payment Method

My Paving Shop are currently only taking payments through PayPal. If you do not wish to pay by PayPal then you cannot order from our website.

We only accept PayPal because we believe that it is the securest way for both the customer and our company to complete transactions.

Its safe - When you pay with PayPal your financial details are never shared so you are more protected against fraud. PayPal also protects your purchase in the unlikely event that something may go wrong. Its fast - You do not have to type in your card details every time you pay for items and therefore you can complete the transaction faster than you could if you paid with a different method. Its easy - PayPal is the preferred online payment method in the UK because it is simple to set up an account and pay for purchases. All you need is your email address and a password to pay in just a few clicks.

Please note that all of the products listed on our website include the current VAT rate of 20 %.

Customer Cancellations

My Paving Shop send orders straight to the supplier to process for delivery. Customers who wish to cancel the goods which they have ordered may do so prior to receiving an email to confirm that their order has been dispatched. However, all cancellations will receive an admin charge. Please allow up to 5 working days for orders to be cancelled and refunds to be made. We will only refund the PayPal account from which the original payment was made.

If you wish to cancel your order after you have received the confirmation email that the items have been dispatched for delivery, then you must wait for the goods to arrive and then complete the steps which are detailed in the returns policy.

My Paving Shop Cancellations / Refusal of transactions

We reserve the right to remove or edit any products from this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. On this occasion, a contract will not be created between My Paving Shop and yourself and we will also not be liable to you or any third party.

My Paving Shop also reserves the right to cancel the contract between ourselves and the customer if: there is insufficient stock, error in pricing (due to typographical error or incorrect pricing information), if we do not deliver to your area or if we are unable to obtain authorization for your payment. In these circumstances you will be notified by email you will be refunded to your PayPal account within 30 days of the order being placed.

We are not liable for any claim of damages due to disappointment or loss of earnings.

To be eligible to purchase products on this website and lawfully enter into a form contracts on this website under English law you must:

Register with your real name, phone number, postal address, email address and any other information that we request for the purposes of completing the transaction. You must possess a valid PayPal account with registered bank account and/or debit card.

Dispatch of Goods

My Paving Shop will notify you via email when your goods have been dispatched to you. We aim to provide you with an accurate date on which the Goods will be ready for delivery. Where we become aware that the date for delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We will not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

Where agreed, we shall deliver the Goods to any address (in the United Kingdom) you may specify (subject to appropriate instructions or directions being given). We shall notify you at the time of confirming your order of any additional delivery charges or other expenses for which you will be liable.

Any items that are not received within 7 working days of your dispatch confirmation email must contact us so that it can be investigated with the courier. We will not be responsible for any non delivered products after this time or failure to advise accordingly.

Please note that working days are classified as Monday to Friday and exclude bank holidays. Delivery times apply to items in stock. On the occasion that an item is not in stock we will contact you and either give you an estimated time of availability or give you a full refund. Deliveries normally occur from 7:30am to 6:00pm.

If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery, then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.

Acceptance of Goods

My Paving Shop may offer an exchange or refund for any damaged or faulty goods in accordance with the Sale of Goods Act 1979. The goods must be fit for their purpose and sold in the condition that they are described. All goods must be checked by you upon arrival. If you can see that your delivery has arrived damaged we ask for you to sign for it as “damaged” on arrival. If the goods are damaged or defective we ask you provide photographic evidence and we also must be notified of any issues via email within 48 hours of receiving your delivery.

Goods must be returned in their original condition with all packaging and documentation. Our liability is limited to the cost of goods only. We will not be liable for any indirect loss or consequential loss that may arise. The customer is responsible for the goods once the delivery has been made. This policy does not affect your statutory rights.

My Paving Shop cannot accept returns for items which we are not notified of by the customer within 48 hours of receiving the goods. We also cannot accept the return of items which were received in the appropriate condition and then they have been used.

If we are not notified of any problems within 48 hours of receiving the goods then we will assume that the customer is happy with their order and the contract is complete.

Product Quality

The colours depicted on the website are as accurate as technology allows. My Paving Shop advises all of its customers to order a sample of the product prior to purchase. On products such as Natural Indian Stone we recommend a range of samples are viewed as each component will have considerable colour deviations, texture and markings. Similarly, product sizes may vary slightly from those described. We will not be liable for any claim of damages for orders which have arrived and are not as the customer expected.

My Paving Shop tries to ensure that all of the material included on the website is correct. If My Paving Shop is informed of any inaccuracies in the site we will correct them as soon as possible.

All images included on this website are copyrited and we have a the correct license from Marshalls to use them.

Cookies

By ordering from our site you are agreeing to the use of cookies. Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts of our website.